What is an Electricity Facts Label (EFL) in Texas?
The Electricity Facts Label, or EFL, is one of the contract documents a Texas retail electric provider gives you, along with your Terms of Service and the Your Rights as a Customer document. Texas PUC rules require it. It lists average prices at set usage levels. For residential customers, those levels are 500, 1,000, and 2,000 kWh.
What is in the set of contract documents?
Three documents, per the Texas rules (prepaid products also have a Prepaid Disclosure Statement):
- Terms of Service. The contract terms.
- Electricity Facts Label (EFL). A summary of the contract's prices and terms.
- Your Rights as a Customer. A document on your rights.
The EFL is only one of the three. It does not replace the other two.
Why does the EFL list three usage levels?
The Texas rules set the usage levels. For residential customers they are 500, 1,000, and 2,000 kWh. Small commercial customers use different levels.
Your usage in any given month may fall between those levels. That is why your bill's average price can differ from the EFL's. See Why is my bill higher than the rate listed on my EFL?
Where to find it
The EFL is part of your contract documents. Look through what your provider sent when your service started or renewed. Cannot find it? Ask your provider for a copy.
Where it connects to your bill
Your bill shows the average price for the kWh you actually used. The EFL shows average prices at the set usage levels. Two different numbers measuring the same product at different usage.
What the EFL does not do
It does not tell you which contract is right for you. This page does not either. It is a document to read, not advice.
Common Questions
Is the EFL the same as the Terms of Service?
No. They are separate documents in the same set of contract documents.
Why 500, 1,000, and 2,000 kWh?
Those are the set usage levels Texas rules use for residential customers. Small commercial customers use different levels.
Does the EFL show my exact bill?
No. It shows average prices at set usage levels. Your bill uses the kWh you actually used.
What if I lost my EFL?
Contact your provider and ask for a copy of your contract documents.
Which one controls, the EFL or the rule?
If a rule or your contract says something different from this page, the rule and your contract control.
Related Questions
- Why is my bill higher than the rate listed on my Electricity Facts Label?
- What is the difference between fixed-rate and variable-rate electricity?
- When does my Texas electricity contract end?
Want to see what is on your own bill? Check my bill. Automated estimate from your uploaded bill. Not a substitute for your actual bill; details may be misread.